Shipping policy

Due to the recent impact of COVID-19, shipping times will be extended.

If you have any questions about the shipping time, please get in touch with us via email at service@chicutie.com.

Thank you for your understanding and support.

1. Delivery fee and delivery time?

*In case of public holidays, or force majeure factors (such as typhoons, earthquakes, floods, etc.), the delivery time will be delayed. I apologize for the inconvenience, thank you.

2. Mode of transportation?

•Hongkong / Macao / Singapore / Malaysia Orders are shipped using SF Express.
The delivery address can be filled with a business / residential Address, SF Business Stations, SF Stores, SF Lockers, and SF Service Partners.

*Please click here for the address and business hours of SF Business Stations.

*Please click here for the address and business hours of SF Stores.

*Please click here for the address and business hours of SF Lockers.

*Please click here for more details on SF Service Partners.

•Taiwan orders are transported by Hsinchu logistics, which can be delivered to your door / 711, Family Mart self-pickup.

3. What is the processing time after receiving the order?

•For inventory orders, we generally need 2-3 working days to process your order.

•For out-of-stock orders, we generally need 3-5 working days to process your order in the form of an email notification.

•For orders containing pre-sale products, we generally need 5-7 working days to process your order. (For the specific delivery time of pre-sale products, please refer to the pre-sale product page).

4. What about tariffs and taxes?

• For any region, Chicutie will not charge any taxes. If taxes and fees are incurred during transportation, the buyer will be responsible for all of them.

5. Is there a problem with the address?

• The buyer is responsible for ensuring that the delivery address is entered correctly.

• If the package is returned due to the wrong address or cannot be delivered, Chicutie will not be liable, and the customer must pay the shipping fee again to resend the package.

• If you decide to change the delivery address, please get in touch with us via the email service@chicutie.com immediately after placing the order. Once the goods are dispatched, the recipient’s information cannot be modified in any way.

Note: Chicutie is not responsible for delays or losses caused by the buyer. For example, the recipient's information is incorrect, the local transporter feedback that the recipient cannot be contacted, etc.

6. How to check my order?

• After successfully placing an order on the website, the system will automatically send an email with your order details. Please check the order information in time, and if you have any questions, please contact us immediately.

•Inquiry about logistics: After the goods are dispatched, you will receive an email with the Logistics waybill number. You can click here to get detailed logistics information through the waybill number.

•If you haven't updated the logistics information in a short time, please wait patiently. Due to the different situations of parcel processing in different regions, the synchronization update of the information may be delayed.